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Shipping Policy

 


VIV DESIGNS ("we" and "us") is the operator of (www,vivdesigns.in) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

  • Subject to stock availability - We try to maintain accurate stock counts on our website, if there are any stock discrepancy, we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund of the item which is out of stock.

  • Customer also can pre-order the products and wait for us to produce the product for delivery.

Shipping Costs

  • Shipping costs are calculated based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase (final billing).

  • This price will be the final price for shipping cost to the customer.

Dispatch and Delivery Timeline

  • In general, the orders are dispatched within 36 hours and are delivered with in 2 - 7 days.

  • In case of pre-ordered items, we will communicate the handling/producing time to our customer.

Change Of Delivery Address

  • For change of delivery address requests, we will be able to change the address at any time before the order has been dispatched.

Items Out Of Stock

  • If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded

  • If delivery time has exceeded the estimated time, please contact us so that we can conduct an investigation.

Tracking Notifications

  • Upon dispatch, customers will receive a tracking link & ID from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping partner.

Parcels Damaged In Transit

Tax

  • GST has already been applied to the price of the goods as displayed on the website

Cancellations

  • If you change your mind, we will be able to accept cancellations at any time within 12 hours after the order has been placed and initiate a full refund.

  • If an order is cancelled after 12 hours (i.e., after the dispatch, we will withhold a sum of Rs.200/- from the invoice value and initiate the refund for the rest.

Customer service

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